Tag: customer service
ABCey’s Startup Monday: Zendesk
Startup Monday showcases companies and the Bay Area that we think are awesome! This week we highlight Zendesk, a company that helps other companies understand and aid their customers better!
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Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a “bit of zen” to the chaotic world of customer support. And, they wanted to do it with software that was nice to look at and easy to use.
Zendesk helps companies have better communication and relationships with their customers. They also help businesses understand those customers better. Most noteworthy is their support system! The system involves a team of experts that can be reached around the world via email, phone and chat! Another great tool offered is their customer analytics. This allows companies to predict what would help lead to higher customer satisfaction as well evaluate performance.
We love that how they create solid relationships between businesses and their customers, because we love doing the same with our clients!
Startup Monday: Streak – CRM In Your Inbox
Startup Monday is ABCey’s weekly post that features some of the best and brightest companies in the Bay Area. They are often companies that we have our eye on, or have worked with in the past & would like to share with friends and followers of ABCey Events!
In some work environments, employees live and breathe within their email inboxes. They use multiple apps or platforms to stay organized, and it becomes overwhelming. Well no more!Streak was created to integrate all the tools you need to manage relations within your work environment. Here at ABCey, some of our favorite features are email snooze, thread splitter, send later, and CRM for Dealflow!
Email Snooze
Clean up your email inbox by using the email snooze feature! We’re not letting your emails rest forever. Sometimes we have emails just sitting around waiting for a reply. To the eye, an email sitting around confuses you of your priorities. So let your emails go on “snooze” and it’ll pop back up later! In case your client is emailing you a list of items that they need or want, you won’t need to hear each and every notification. Hint: You can adjust the scheduled time.
Thread Splitter
Need to send the same thing to several people at once? Skip the copy and paste and just check each person off. A great example of this would be sending any pricing information or venue spaces to potential clients. Also no need to individually look for each email to send to about the information. Streak already does that for you!
Send Later
Plan your emails ahead! With “send later”, emails are able to be scheduled on a specific date and time. Just sit back, relax, and know that you’ve got your emails handled since your emails will automatically send. This is especially useful when trying to contact clients at certain times of if an email needs to be sent at a certain time!
CRM for Dealflow
In streak, they have what you call a pipeline. A pipeline contains all of the categories holding various types of coversations in your inbox (Ex below. Lead, Met With, Pitched, Team Sheet). All your emails are now in one and no need to switch from tab to tab. Event Planners are able to have their organizing pet peeves satisfied and everything is labeled and ready. With Streak, share emails easily, stay in touch effortlessly, and keep your leads warm for potential clients. You can also replace your external spreadsheets as well as highlight important deals with the CRM function of Streak.
With Streak’s flexible structure, it is definitely a multi-purposeful, google integrated service that is easy on IT. Streak helps to promote simple collaboration and is based in cloud. There’s no need to worry about data getting lost!
Do you use Streak? Tell us why in the comments below or on Facebook and Twitter!
StartUp Monday: Intercom
Startup Monday is ABCey’s weekly post that features some of the best and brightest companies in the Bay Area. They are often companies that we have our eye on or have worked with in the past & would like to share with friends and followers of ABCey events!
We are really excited about this gem we found! Intercom is designed to increase sales and foster customer loyalty, by combining all aspects of helpdesk, email marketing and automated marketing! Its goal is to let companies start meaningful dialogue with customers depending on who they are, and how they’re using an online product. It’s a whole new dimension in customer service, and designed by former employees of Facebook, Apple, Google and Amazon, they must have something special!
Using a simple JavaScript code on your website or app, developers can use this product to track customers as they sign in. Using this data, companies are able to interact with customers more easily, with on-the-spot messages divided based on customer demographics! Intercom looks at many descriptors of customers online behavior as to more effectively interact with them. This is beneficial for the company and the customers because the company learns how to make the customer happier!
Reviews say Intercom is easy to use and the pricing is refreshingly transparent! They are aiming to replace platforms such as Zendesk for customer support. We are really excited about it because as connoisseurs of digital marketing strategies, we love to see innovative new ideas that make it easier for companies and customers to interact and engage!
Would you use this tool for your next website or app? Do you think it’s helpful for customers? We’d love to hear what you think in the comments below, or on Facebook and Twitter!
Startup Monday: Blacklist
Startup Monday is ABCey’s weekly post that features some of the best and brightest companies in the Bay Area. They are often companies that we have our eye on or have worked with in the past & would like to share with friends and followers of ABCey Events.
Customer service is such an important aspect for any business to have. Well, what happens if the business doesn’t live up to your expectations? There’s now a place, called Blacklist, where you can go to vent your frustrations. Unlike Yelp where users can list what’s great and not so great about businesses, Blacklist focuses on user opinions to fight back solely on unsatisfactory business practices.
Some people call the Blacklist the “digital megaphone” for people to get heard by speaking out and making sure their voices get heard. Was the waitress extremely rude? Or, did no one offer help while you were shopping? You can now say something through their recently launched beta feed. There, users can notify other people of their unpleasant experiences with a certain company either online or through social media.
The great thing about Blacklist is that it creates a community of users that had a similar experience. It helps to offer a “power in numbers” dynamic. This way, companies will be able to see how the consumers really feel and hopefully do their best to make up for the grievances. Nothing feels better than knowing a company really cares and wants to improve their business for their consumers.
We think this is a great tool for users to have. Would you voice your opinions on Blacklist? Let us know in the comments below or on Facebook & Twitter!
Startup Monday: Zendesk
No business is complete without a customer service strategy and platform, and if you have customers- you need Zendesk! Zendesk is a web-based help desk and support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
User reviews say that the app is super modern, clean and easy to use with little customization to get up and running. Many also report that it is a great system overall, with fun widgets and Salesforce integration.
Zendesk has led the way in revolutionizing customer service platforms. They have had some great milestones including adding Twitter data and functionality in 2010 and Facebook integration in 2011, which has allowed customer service teams to engage with Facebook users from within the startup’s popular help-desk platform. Over 20,000 companies are now using Zendesk for customer service with upcoming plans to expand around the world.
Of course, any great idea/company is not without competitors – TeamSupport, Click Desk, Freshdesk, and Desk are just a few of the competitors in this space. Does your company use Zendesk or any other online customer service company? Have they helped your business grow? Let us know in the comments below or on Facebook & Twitter.