No business is complete without a customer service strategy and platform, and if you have customers- you need Zendesk! Zendesk is a web-based help desk and support ticketing application that gives companies a simple way to manage incoming support requests from end customers.
User reviews say that the app is super modern, clean and easy to use with little customization to get up and running. Many also report that it is a great system overall, with fun widgets and Salesforce integration.
Zendesk has led the way in revolutionizing customer service platforms. They have had some great milestones including adding Twitter data and functionality in 2010 and Facebook integration in 2011, which has allowed customer service teams to engage with Facebook users from within the startup’s popular help-desk platform. Over 20,000 companies are now using Zendesk for customer service with upcoming plans to expand around the world.
Of course, any great idea/company is not without competitors – TeamSupport, Click Desk, Freshdesk, and Desk are just a few of the competitors in this space. Does your company use Zendesk or any other online customer service company? Have they helped your business grow? Let us know in the comments below or on Facebook & Twitter.