Startup Monday showcases companies and the Bay Area that we think are awesome! This week we highlight Zendesk, a company that helps other companies understand and aid their customers better!
Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a “bit of zen” to the chaotic world of customer support. And, they wanted to do it with software that was nice to look at and easy to use.
Zendesk helps companies have better communication and relationships with their customers. They also help businesses understand those customers better. Most noteworthy is their support system! The system involves a team of experts that can be reached around the world via email, phone and chat! Another great tool offered is their customer analytics. This allows companies to predict what would help lead to higher customer satisfaction as well evaluate performance.
We love that how they create solid relationships between businesses and their customers, because we love doing the same with our clients!