Startup Monday is ABCey’s weekly post that features some of the best and brightest companies in the Bay Area. They are often companies that we have our eye on or have worked with in the past & would like to share with friends and followers of ABCey Events.
Customer service is such an important aspect for any business to have. Well, what happens if the business doesn’t live up to your expectations? There’s now a place, called Blacklist, where you can go to vent your frustrations. Unlike Yelp where users can list what’s great and not so great about businesses, Blacklist focuses on user opinions to fight back solely on unsatisfactory business practices.
Some people call the Blacklist the “digital megaphone” for people to get heard by speaking out and making sure their voices get heard. Was the waitress extremely rude? Or, did no one offer help while you were shopping? You can now say something through their recently launched beta feed. There, users can notify other people of their unpleasant experiences with a certain company either online or through social media.
The great thing about Blacklist is that it creates a community of users that had a similar experience. It helps to offer a “power in numbers” dynamic. This way, companies will be able to see how the consumers really feel and hopefully do their best to make up for the grievances. Nothing feels better than knowing a company really cares and wants to improve their business for their consumers.
We think this is a great tool for users to have. Would you voice your opinions on Blacklist? Let us know in the comments below or on Facebook & Twitter!